What is my Guild Wars 2 Login?
- Guild Wars and Guild Wars 2 use the same login information.
- If you already play Guild Wars, and you linked Guild Wars 2 to your account, then you must log in to Guild Wars 2 and the forums using the exact same account information that you use to log in to play Guild Wars.
Example 2:Email or Account Name: myemail@email.fakePassword: myGuildWarsPW
- If you did not link Guild Wars 2 to an existing Guild Wars account, then you must log in with the email address and password that you provided during registration.
Can’t Sign In to the Forums to get the Download?
- The forums are experiencing a lot of traffic, so if the page is slow or gives you an error message, please be patient and try again later.
- Many players who cannot log in are not using the correct login information. Please read carefully the entry above titled What is my Guild Wars 2 Login?
- If you are certain that you have tried the correct login information, but still cannot sign in to the forums, then please follow the instructions in the next section titled Tried to Reset Password but it Didn’t Work?
Tried to Reset Password but it Didn’t Work?
- If your Guild Wars account has an @plaync or @ncsoft account name, try resetting your password through the NCsoft Master Account https://secure.ncsoft.comand try to log in again.
- We are aware of an issue that is preventing some players from receiving their password reset emails.We are working on a solution, and we will update the top issues on http://support.guildwars2.com as soon as we have more information. Please be patient with us.
Signed in OK, But There’s No Download Available?
- Some players are going to the wrong location and seeing a link that says “Guild Wars 2 - Not Available”. Please make sure that you are using the following link: https://forum.guildwars2.com/forum/info/news/Getting-Started/page/1#post23793
- If you are using the correct link, but you only see a page that says "Welcome” and no option to download the client, try this: Click on the small link that says News and Announcementson the left hand side.On the next page, click Getting Started. Then you will see the download instructions and link.
Serial Code Already In Use?
- Most players who are experiencing this issue have already completed their registration successfully, but they did not see a confirmation screen or receive an email about it. Don’t worry about the confirmation. There is nothing in the confirmation email that is necessary to for you to log in. To find out if you registered successfully, simply sign in to the forums using the correct login information as described in the above section titled What is my Guild Wars 2 Login?
- Link to Forums and Beta Download: https://forum.guildwars2.com/forum/info/news/Getting-Started/page/1#post23793
- If you received a message that your code was in use, and you are sure that you cannot log in to the forums using the instructions in the above section titled What is my Guild Wars 2 Login?, then please respond to this issue with the Serial Codeyou are using and where you got it.
Didn’t Get a Registration Confirmation Email?
- Most players who did not receive a confirmation email or see a confirmation screen have indeed completed their registration successfully.Don’t worry about the confirmation. There is nothing in the confirmation email or confirmation screen that is necessary to for you to log in to Guild Wars 2. To find out if you registered successfully, simply sign in to the forums using the correct login information as described in the above section titled What is my Guild Wars 2 Login?
- Link to Forums and Beta Download: https://forum.guildwars2.com/forum/info/news/Getting-Started/page/1#post23793
Got an Email in the Wrong Language?
- We are investigating the cause of this issue, but it should have no effect on your ability to download the beta client or play Guild Wars 2. All players we have investigated with this issue so far do in fact have the correct region on their Guild Wars 2 account. You should be able to sign in to the forums and get the client if you use the correct information as stated in the above section titled What is my Guild Wars 2 Login?
- Link to Forums and Beta Download: https://forum.guildwars2.com/forum/info/news/Getting-Started/page/1#post23793
Want to Change Your Email Address?
- At this time, it is not possible to change your Guild Wars or Guild Wars 2 account name or email address.We will have this ability before Guild Wars 2 launches. We know that some players do not have a valid email address for their combined Guild Wars and Guild Wars 2 account name, and we know those players really want to change it.It will be possible in the future. If you believe this situation is preventing you from signing in to download the beta client, see the above sections titled What is my Guild Wars 2 Login?and Tried to Reset Password, But it Didn’t Work?
If one of these responses helped you solve your issue, then there is no need to update your ticket or reply to this email.
